That Time Star Trek’s Patrick Stewart & William Shatner Tweeted About Horrible Time Warner Cable Service

Dammit Jim!

Jill Pantozzi

Published: Sep 24, 2012 02:08 pm

This article is over 12 years old and may contain outdated information

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Last week, I was delighted to find out Star Trek: The Next Generation’s Sir Patrick Stewart was not only on Twitter, but his username was @SirPatStew. I marveled at him having the same problem many Brooklyn, New York residents have (he recently moved there) – horrible service from cable companies. In this particular instance, Stewart was complaining about Time Warner Cable and it just so happens William Shatner has been shaking his fist at the same company from the West Coast.

Here was Stewart’s original problem with Time Warner:

All I wanted to do was set up a new account with @twcable_nyc but 36hrs later I’ve lost the will to live.

— Patrick Stewart (@SirPatStew) September 14, 2012

When the company replied with a generic tweet most people get when dealing with customer service on the social networking site, things got more interesting.

@twcablehelp If that question had been asked at any time in the last 36hrs it would have been of value. But now… — Patrick Stewart (@SirPatStew) September 14, 2012

Then things just got downright nasty when Time Warner realized who they were dealing with and attempted a Star Trek joke, using Stewart’s famous line against him:

@twcable_nyc @twcablehelp Impertinent, presumptuous. And so…”original”.

— Patrick Stewart (@SirPatStew) September 14, 2012

Fans of the acclaimed thespian jumped to support him, not just because it was a crappy situation, but because many of them had been their themselves. But one surprised me – Shatner.

@sirpatstew I’ve been trying to get TWCable_LA to put CRN Digital Talk Radio back on my service. Been waiting 4 weeks for an answer Terrible — William Shatner (@WilliamShatner) September 20, 2012

And perhaps that was all he needed to hear. Stewart went with a different company for his television provider.

Thank you @dish for rescuing us from the Faustian @twcable_nyc with your prompt and professional service.

— Patrick Stewart (@SirPatStew) September 20, 2012

No word on whether or not Shatner was able to use his influence to get Time Warner to help him but I think we can all learn a good lesson from this – don’t screw with SirPatStew.

(via Uproxx)

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Author

Jill Pantozzi

Jill Pantozzi is a pop-culture journalist and host who writes about all things nerdy and beyond! She’s Editor in Chief of the geek girl culture site The Mary Sue (Abrams Media Network), and hosts her own blog “Has Boobs, Reads Comics” (TheNerdyBird.com). She co-hosts the Crazy Sexy Geeks podcast along with superhero historian Alan Kistler, contributed to a book of essays titled “Chicks Read Comics,” (Mad Norwegian Press) and had her first comic book story in the IDW anthology, “Womanthology.” In 2012, she was featured on National Geographic’s "Comic Store Heroes," a documentary on the lives of comic book fans and the following year she was one of many Batman fans profiled in the documentary, "Legends of the Knight."